Update Rollup 5 for Exchange Server 2007 Service Pack 1 (KB953467), Part 3/3

 

Part 1: What is Update Rollup 5? What does it is for?

Part 2. How to install Update Rollup 5?

Part 3. Oppps and OMG! (Troubleshooting after a problematic Exchange 2007 SP1 rollup 5 install)

Its fix the Exchange Server Day!

I hope that most of you had a clean install and you would never have to read thru this blog, since it was released thru Windows Update, it should be a painless update. But then again, the Fix the server day comes when the install or the update fails. I will try to cover every error (and what we have done to correct it ).

After installing the update, when you navigate thru the owa website, it displays an HTTP 500 error:

 

It seems that the IIS service has stopped but when you check the Websites on the IIS, this error comes up "Error: { 0 } Home – There was an error while performing this operation"

 

 

 

 

 

 

 

This was fixed by starting the IIS management service (inetinfo.exe) and to have it automatically start.

 

To do this:

Go to the Server Manager then Click Configuration then expand Services.

On the services find the name "IIS Admin Service" . Right click it then click properties. On the Properties page, make sure that (1) the service automatically start and its (2) status is started.

So on the startup type dropdown, select Automatic, then apply it. Then start the service by clicking start button.

Just wait for the service control to finish.

 

 

 

 

 

 

There is also an error on the Exchange Server Services itself, it seems that a failed (or corrupted) rollup install was unable to start the services again.

This is the same situation on the Client Access Role if the Microsoft Exchange Information Store (Exchange Server\bin\store.exe) has not been started or is not starting automatically. An error will appear on your event logs and when you access the Exchange Management Console, Server Configuration on Client Access. A script error "get-MailboDatabase" Error: Could not connect to the Microsoft Exchange Information store.

 

You can also fix this by starting the Information Store service:

Again to do this:

Go to the Server Manager then Click Configuration then expand Services.

On the services find the name "Microsoft Exhange Information Store" . Right click it then click properties. On the Properties page, make sure that (1) the service automatically start and its (2) status is started.

So on the startup type dropdown, select Automatic, then apply it. Then start the service by clicking start button.

and again just wait for the service control to finish.

 

 

 

We have also checked all of the Exchange Services. The list of Services Installed by Microsoft Exchange Server 2007 SP1 setup are found in technet here: http://technet.microsoft.com/en-us/library/aa998342.aspx

 

Another Exchange error that we encountered is from the "Get-ActiveSyncVirtualDirectory" and a number of scripts that pops-out  whenever we try to refresh the Client Access role. It also appears on the server logs with the same error: "Unable to create Internet Information Services (IIS) directory entry" with HResult = -2147023838.

After digging into some how-to’s and fixes none worked. We have decided that for now, backup everything and re-installing the RU5.

 

 

 

 

I uninstalled the RU5 by going to the Control panel, Programs and Features then click Installed Updates. (You may want to sort by name so that all updates are grouped together)

Right-Click the "Update Rollup 5 for Exchange Server 2007 Service Pack 1 (KB953467)", then click the Uninstall. The wizard appears after this and you can now have a short break it may take a few minutes to finish.

 

Oh by the way, close all windows specially the Exchange Management Console. Right Josh? Always close all windows when installing, updating and removing a software, best practice right?

If you see this, just close the process or the window that the setup requests to close. Then hit Retry, this should retry the setup.

After uninstalling and fixing some service issues, we have gained access again to our OWA. This may not be every problem + fix on this rollup but I hope I have given you a good heads up if ever you may encounter errors like I did.

 

Happy updating!

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Published by

johndelizo

I'm John and in the daytime I am the Chief Technology Officer of VFTS.NET - a consulting firm that specializes on development and deployment of business solutions created with .NET framework on Windows platform and Windows infrastructure projects. I am a core member of the Philippine Windows Users Group, a contributor at the Microsoft Philippines Community forums and I regularly conduct technical sessions as well as other Microsoft technology events. I am a Microsoft Most Valuable Professional in the Cloud and Datacenter Management Technical Expertise but away from any keyboard I spend hours reading books, travel, explore, and being busy with my dog named Floppy.

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